(Support)
Alerta Support
Help with the Alerta app, your account, emergency contacts, and university connections.
Updated November 10, 2026
Jump to a section4
01
In an emergency
If you are in immediate danger, call 911 (or your local emergency number). Alerta notifies the people you choose and, when you are connected and on campus, your university's security team. It does not replace emergency services, and support email is not monitored for emergencies.
02
Contact support
Email alertaworld.help@gmail.com. Include the email you sign in with and what you were doing when the problem happened.
03
Common questions
How do I connect my university? Sign in with Apple or Google, then open Settings, choose University Connection, enter your university email, and type the 6-digit code we email you. Codes expire after 10 minutes; check your spam folder if it does not arrive.
Who gets my SOS? The emergency contacts you add in the app, nearby Alerta Guardians who have opted in to help, and your university's security team when you are connected and on campus.
My emergency contact didn't get a text. Check that their number is saved with its country code and that they have not replied STOP. Contacts can reply START to receive messages again.
How do I delete my account? In the app, open Settings, then Data & Privacy, then Delete Account and Data. This deletes your account and the data linked to it. See the Privacy Policy for details.
04